Karl Haddad

Karl Haddad founded Forward Konnect Consulting, a Dallas firm that provides customer support and call center outsourcing, sales outsourcing, back-office support, business automation, AT&T business telecom and fleet management to small and mid-sized businesses. The firm assesses first and recommends the smallest change that solves the problem.

Karl Haddad founded Forward Konnect Consulting after years in corporate business development and customer relations, where he kept seeing the same problems: inefficient processes, disconnected systems, overworked teams, inconsistent customer experiences and companies paying for solutions that did not fit. The firm is headquartered at 8080 North Central Expressway in Dallas, with operations in North America and the Middle East.

Talent solutions are the core: customer support and call center outsourcing, answering coverage, sales outsourcing with lead generation, qualification, appointment setting and follow-up, back-office support and dedicated teams. Alongside that, Forward Konnect handles business automation such as CRM and workflow automation, serves as an authorized AT&T dealer for business wireless, fiber, phone and VoIP, and provides fleet GPS tracking, fuel monitoring and ELD compliance support.

Every engagement follows the same path: assess how the business operates and spends, identify what to automate, outsource or consolidate, implement, then optimize. Clients receive written findings and clear options before anything is ordered, and the firm will say so when an existing setup should stay. The first consultation is free, and the team responds within one business day.

Why members refer Karl

1. Founder-led by Karl, with a corporate background in business development and customer relations
2. Written findings and options before anything is ordered, with a stated preference for the smallest change that works
3. People, automation, telecom and fleet tools from one firm, so handoffs do not fall through

Questions people ask